OVERVIEW
Connect Experts to the Frontline
Vuzix remote support solutions enable frontline workers to collaborate with experts in real time, regardless of location.
Using smart glasses equipped with live audio and video capabilities, workers can share exactly what they see while receiving guidance from remote specialists. This helps organizations resolve issues faster, reduce travel requirements, and improve consistency across distributed operations.
From equipment maintenance and technical troubleshooting to training and quality inspections, Vuzix remote support solutions provide immediate access to expertise when and where it's needed. Hands-free communication allows workers to stay focused on the task while receiving step-by-step guidance.
Designed for enterprise environments, Vuzix helps organizations improve service levels, accelerate knowledge transfer, and support a more connected workforce.
SEE WHAT I SEE
Tap into remote support expertise with Vuzix
Our remote support glasses can enhance collaborations, increase productivity, streamline workflows, and improve customer satisfaction. Connect workers on the floor or in the field with moment of need support from experts across your network.
Live video streaming means others can see exactly what you're seeing in real time, capture photos and augment your view with overlays and assitive tools.
FRONTLINE EFFICIENCIES
Benefits of AR in remote support
Improve Global Access to Support
Connect your distributed workforce with the right expert, wherever they are, whenever they need it.
Significantly Reduce Costs
Eliminate travel and commuting costs with Vuzix smart glasses for remote support.
Increase Uptime and Service Levels
Get equipment up and running faster with just-in-time guidance and information.
Make Training Teams Easy
Enable on-the-job training that can be delivered to multiple sites with ease.
VUZIX SOLUTIONS
Remote Assist Kit
Hands-free remote support for field technicians. Each kit comes pre-configured to work with Microsoft Teams™ and Zoom™
WHITE PAPER
Stay connected with field technicians
Learn how you can access Vuzix remote support for Field Service organizations striving to grow their competitive advantage while continually increasing their ROI.
Which one is right for you?
FAQ
Common questions
What is the Vuzix Remote Mentor use case?
Remote Mentor refers to using Vuzix smart glasses to connect frontline workers with remote experts in real time. The on-site worker wears the smart glasses, and a remote expert sees exactly what the worker sees, with the ability to provide live guidance through voice, annotations drawn into the worker's field of view, shared documents, and step-by-step instructions. The Vuzix Remote Assist Kit packages this capability with Microsoft Teams and Zoom integration for organizations that already use those platforms.
What kinds of work use Remote Mentor capabilities?
Remote Mentor workflows are common in field service (junior technicians supported by senior experts), manufacturing (line-down events requiring remote engineering or manufacturer help), healthcare (telemedicine consults, surgical mentoring), inspections (remote quality or safety verification), and training (experts guiding multiple junior workers across distributed sites). The pattern is the same across industries: the expert is somewhere else, the work is here, and the smart glasses let the expert see and guide as if they were on-site.
What's included in the Vuzix Remote Assist Kit?
The Vuzix Remote Assist Kit combines Vuzix smart glasses with integrated software for real-time remote expert support through Microsoft Teams and Zoom: the two platforms most organizations already use for video collaboration. The kit is designed to make remote expert workflows quick to deploy without requiring custom application development or new collaboration tools. For organizations needing custom remote expert applications, Vuzix’ open SDK supports development on top of the base smart glasses platform.